Frequently Asked Questions

Frequently Asked Questions

Don’t see your question below? Contact us today to ask, and we may add your question to our frequently asked questions page.

What areas do you cover?

We offer professional window cleaning services for residential and commercial clients in Oak Ridge TN, Knoxville TN, Maryville TN & Loudon TN. Please don’t hesitate to get in touch!

What forms of payment do you accept?

We accept cash, check, major credit cards, and Paypal.

What is your 100% satisfaction guarantee?

Our 100% satisfaction guarantee covers all our work. If you’re not happy for any reason simply contact us within 48 hours of cleaning to let us know & we’ll re-clean the affected area free of charge.

Do I have to be home?

Most of our customers are out at work when we call to clean their windows, so we leave a ticket with payment details in your letterbox after each clean. If you have locked gates or pets that might escape we’ll text the night before to arrange access.

What if its raining or might rain?

Our customers like us to provide a reliable service, but sometimes our climate makes this challenging. Because our pure water cleaning system isn’t affected by rain in the same way as traditional methods are we do sometime continue working in light rain in order to maintain our schedule.

The same 100% satisfaction guarantee applies no matter what the weather – we guarantee all our work.

We try to make our frequently asked questions as informative as possible, but if you can’t find the information you need above, call WeDewWindows on 865-256-2225 or E-mail Us from our contact page with your query and our friendly team will look after you.

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    We aim to respond to all e-mail messages within one working day, but if your query is urgent it may be quicker to contact us by phone.